Ever hired a pressure-washing company? Do you know what to look for or what services they provide? Not all pressure-washing companies are the same.
It is very important to do your research and find the company that can provide the necessary services you need specifically. Do you need services for residential washing or commercial washing?
There are pressure-washing companies that focus on residential projects only, such as residential homes, personal storage buildings, decks, and driveways. Then there are pressure-washing companies that focus on commercial projects only, such as retail centers, government facilities, and warehouses. And there are pressure washing companies that offer a range of services for multiple projects, including residential, commercial, equestrian, pools, parking lots, and equipment cleaning.
Here's what to ask to hone in on who is the right pressure cleaner for you.
Five Best Questions to Ask When Hiring a Pressure Washing Company
1. What Services Does Your Company Offer?
It is important to know what services a pressure washing company offers so you can verify that they offer the specific service that fits your needs. The range of services across the board includes roof cleaning, solar panel cleaning, soft washing, paver sealing, pool deck cleaning, driveway washing, building exterior washing, and concrete pressure washing, just to name a few.
Pressure washing companies are not all the same and vary in the type of equipment they use. Be specific when you ask what services the company offers.
2. Is Your Company Licensed and Insured?
Using a pressure washing company that is licensed and insured is key to having a job completed to your satisfaction. There are many one-off or wanna-be entrepreneurs that are ready and willing to take your money without providing excellent service in return.
Having a service provider that is licensed ensures you get the competence and skill-set needed for that profession or trade. When you hire a company that is insured, it means that a third-party (insurance company) has elected to take on risks on their behalf. To get quality and peace of mind, hire a pressure washing company that is licensed and insured.
3. What Type of Pressure Washing Does Your Company Offer?
Always ask what type of pressure washing the company offers. Pressure washing can include low-pressure washing, high-pressure washing, hot water pressure washing, and soft washing. Based on the product being washed, you want to use a washing that will get rid of dirt and grime without delivering too much power or heat that could cause damage.
For example, soft washing takes a different approach as it can prevent damage from high-pressure nozzles, and it can clean more effectively with solutions that are environmentally friendly. If you’re looking to clean your roof, you want to go with a soft wash so as not to damage your shingles and possibly negate your warranty.
4. Do You Offer a Guarantee and/or Provide a Warranty for Services Performed?
It is important to know if a company will provide a guarantee of their services. It’s no fun to realize after the fact that something was damaged or broken while services were being provided. Some companies will offer a no-damage guarantee so ask them about it first. The guarantee will more likely ensure that the service worker will act with skill, care, and diligence.
Always ask if the company will provide a warranty for their services. They may provide a product warranty, a limited warranty, or no warranty. Asking the question upon front may save you a lot of money. Some companies may provide a limited warranty based on the terms of the manufacturer.
At Cates, we offer a 100% satisfaction guarantee on ALL work performed, whether a residential homeowner or commercial contractor. We offer a FREE test cleaning to show our customers what type of professional job they can expect.
5. What Level of Customer Service May I Expect During and After Services?
Most companies will post a statement of services rendered on their websites or social media. You will want to follow up personally and ask what their customer service looks like. Is it an in-person response, a phone or email response, or a combination of each? This is important because it sets expectations for the work performed.
Nobody wants to spend $500 on a job and then get ghosted. Customer service that offers excellent follow-on contact is most preferred. At Cates, we will work hard to earn your business and to have you as a customer, year after year.
Cates Property Services
Do your research before you hire a pressure-washing company; it is really important! You wouldn’t want a company to come and use a solution on your dream home that’s not intended for a residential property; it could lead to a disastrous outcome. Call a professional company like Cates Property Services for all your pressure washing needs.
Cates Property Services and Pressure Washing Contractors have been serving northeast Tennessee and western North Carolina since 1997. We specialize in residential, commercial, and new construction job site pressure washing, including concrete pressure washing, concrete sealing, deck cleaning, and other various pressure washing services.
For additional information about our pressure washing services, contact us today.